{"id":156,"date":"2022-02-10T19:45:55","date_gmt":"2022-02-10T19:45:55","guid":{"rendered":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/chapter\/6-3-communications-management-protocol\/"},"modified":"2024-12-24T05:13:22","modified_gmt":"2024-12-24T05:13:22","slug":"6-3-communications-management-protocol","status":"publish","type":"chapter","link":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/chapter\/6-3-communications-management-protocol\/","title":{"rendered":"6.3 Communications Management Protocol"},"content":{"raw":"The communication management plan can include a protocol that delineates all the critical communication channels for the team and stakeholders, such as the purpose of communication, frequency of communications, ICTs utilized, types of information to be communicated, and participants. Table 6.3.1 provides an example of a Communications Management Protocol for Grocery LLC's Mobile Commerce Project (see 1.2)<\/a>.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
Table 6.3.1. Communications Management Protocol for Grocery LLC's Mobil Commerce Project<\/span><\/strong><\/caption>\r\n
Purpose of Communication<\/span><\/strong><\/td>\r\nSchedule Frequency<\/span><\/strong><\/td>\r\nICTs or Other Means Utilized<\/span><\/strong><\/td>\r\nTypes of Information<\/span><\/strong><\/td>\r\nParticipants: Team Members and Stakeholders<\/span><\/strong><\/td>\r\n<\/tr>\r\n
Planning<\/span><\/strong><\/td>\r\nEvery Monday at 10:00 am<\/span><\/td>\r\nMicrosoft Teams, Zoom, OneDrive, Emails<\/span><\/td>\r\nRequirements, project activities, updated schedules, cost estimates, risks, and issues<\/span><\/td>\r\nAll team members, Project Manager, IT Department, Business Analysts, Store Managers<\/span><\/td>\r\n<\/tr>\r\n
Stakeholder Requirements Gathering<\/span><\/strong><\/td>\r\nWeekly, Tuesday-Friday between May 2 - June 10, 2022<\/span><\/td>\r\nZoom, Online Surveys, Emails, Phone Calls<\/span><\/td>\r\nCustomer needs, expectations, product preferences, operational constraints, technical needs<\/span><\/td>\r\nStore Managers, Employees, Customers, Project Team, Business Analysts<\/span><\/td>\r\n<\/tr>\r\n
Design Review<\/span><\/strong><\/td>\r\nBi-weekly, every 2nd and 4th Wednesday of the month<\/span><\/td>\r\nMicrosoft Teams, Zoom, OneDrive, Emails<\/span><\/td>\r\nMobile app wireframes, website designs, feedback on UI\/UX, functional requirements<\/span><\/td>\r\nProject Manager, IT Development Team, UI\/UX Designers, Marketing Team, Store Managers<\/span><\/td>\r\n<\/tr>\r\n
Retrospective<\/span><\/strong><\/td>\r\nEvery Friday at 4:00 PM<\/span><\/td>\r\nMicrosoft Teams, Zoom, OneDrive, Emails<\/span><\/td>\r\nStatus updates, lessons learned, challenges faced during the week, successes<\/span><\/td>\r\nAll team members, Project Manager<\/span><\/td>\r\n<\/tr>\r\n
Status Updates<\/span><\/strong><\/td>\r\nEvery Monday after planning meetings or as needed<\/span><\/td>\r\nEmails, Zoom, OneDrive<\/span><\/td>\r\nProgress reports, tracking Gantt charts, budget and schedule comparisons, risk assessments<\/span><\/td>\r\nProject Sponsor, Clients, Store Managers, Project Manager, Business Analysts<\/span><\/td>\r\n<\/tr>\r\n
Client Progress Review<\/span><\/strong><\/td>\r\nMonthly, the last Monday of the month<\/span><\/td>\r\nZoom, Emails, OneDrive<\/span><\/td>\r\nHigh-level progress summary, key milestones achieved, risks, issues, financial overview<\/span><\/td>\r\nClients, Project Sponsor, Project Manager, Marketing Department<\/span><\/td>\r\n<\/tr>\r\n
Digital Marketing Coordination<\/span><\/strong><\/td>\r\nMonthly, the last Friday of the month<\/span><\/td>\r\nZoom, Emails, Collaboration tools (Trello, Slack)<\/span><\/td>\r\nDigital marketing campaign progress, mobile app and website launch plan, customer engagement strategy<\/span><\/td>\r\nMarketing Team, IT Team, Business Analysts, Project Manager, Store Managers<\/span><\/td>\r\n<\/tr>\r\n
Final Project Review<\/span><\/strong><\/td>\r\nOctober 20, 2022<\/span><\/td>\r\nZoom, Microsoft Teams, In-person (if safe)<\/span><\/td>\r\nFinal deliverables, lessons learned, user acceptance testing results, next steps for post-launch phase<\/span><\/td>\r\nProject Manager, All Team Members, Store Managers, IT Department, Clients<\/span><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>","rendered":"

The communication management plan can include a protocol that delineates all the critical communication channels for the team and stakeholders, such as the purpose of communication, frequency of communications, ICTs utilized, types of information to be communicated, and participants. Table 6.3.1 provides an example of a Communications Management Protocol for Grocery LLC’s Mobile Commerce Project (see 1.2)<\/a>.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
Table 6.3.1. Communications Management Protocol for Grocery LLC’s Mobil Commerce Project<\/span><\/strong><\/caption>\n
Purpose of Communication<\/span><\/strong><\/td>\nSchedule Frequency<\/span><\/strong><\/td>\nICTs or Other Means Utilized<\/span><\/strong><\/td>\nTypes of Information<\/span><\/strong><\/td>\nParticipants: Team Members and Stakeholders<\/span><\/strong><\/td>\n<\/tr>\n
Planning<\/span><\/strong><\/td>\nEvery Monday at 10:00 am<\/span><\/td>\nMicrosoft Teams, Zoom, OneDrive, Emails<\/span><\/td>\nRequirements, project activities, updated schedules, cost estimates, risks, and issues<\/span><\/td>\nAll team members, Project Manager, IT Department, Business Analysts, Store Managers<\/span><\/td>\n<\/tr>\n
Stakeholder Requirements Gathering<\/span><\/strong><\/td>\nWeekly, Tuesday-Friday between May 2 – June 10, 2022<\/span><\/td>\nZoom, Online Surveys, Emails, Phone Calls<\/span><\/td>\nCustomer needs, expectations, product preferences, operational constraints, technical needs<\/span><\/td>\nStore Managers, Employees, Customers, Project Team, Business Analysts<\/span><\/td>\n<\/tr>\n
Design Review<\/span><\/strong><\/td>\nBi-weekly, every 2nd and 4th Wednesday of the month<\/span><\/td>\nMicrosoft Teams, Zoom, OneDrive, Emails<\/span><\/td>\nMobile app wireframes, website designs, feedback on UI\/UX, functional requirements<\/span><\/td>\nProject Manager, IT Development Team, UI\/UX Designers, Marketing Team, Store Managers<\/span><\/td>\n<\/tr>\n
Retrospective<\/span><\/strong><\/td>\nEvery Friday at 4:00 PM<\/span><\/td>\nMicrosoft Teams, Zoom, OneDrive, Emails<\/span><\/td>\nStatus updates, lessons learned, challenges faced during the week, successes<\/span><\/td>\nAll team members, Project Manager<\/span><\/td>\n<\/tr>\n
Status Updates<\/span><\/strong><\/td>\nEvery Monday after planning meetings or as needed<\/span><\/td>\nEmails, Zoom, OneDrive<\/span><\/td>\nProgress reports, tracking Gantt charts, budget and schedule comparisons, risk assessments<\/span><\/td>\nProject Sponsor, Clients, Store Managers, Project Manager, Business Analysts<\/span><\/td>\n<\/tr>\n
Client Progress Review<\/span><\/strong><\/td>\nMonthly, the last Monday of the month<\/span><\/td>\nZoom, Emails, OneDrive<\/span><\/td>\nHigh-level progress summary, key milestones achieved, risks, issues, financial overview<\/span><\/td>\nClients, Project Sponsor, Project Manager, Marketing Department<\/span><\/td>\n<\/tr>\n
Digital Marketing Coordination<\/span><\/strong><\/td>\nMonthly, the last Friday of the month<\/span><\/td>\nZoom, Emails, Collaboration tools (Trello, Slack)<\/span><\/td>\nDigital marketing campaign progress, mobile app and website launch plan, customer engagement strategy<\/span><\/td>\nMarketing Team, IT Team, Business Analysts, Project Manager, Store Managers<\/span><\/td>\n<\/tr>\n
Final Project Review<\/span><\/strong><\/td>\nOctober 20, 2022<\/span><\/td>\nZoom, Microsoft Teams, In-person (if safe)<\/span><\/td>\nFinal deliverables, lessons learned, user acceptance testing results, next steps for post-launch phase<\/span><\/td>\nProject Manager, All Team Members, Store Managers, IT Department, Clients<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"author":3,"menu_order":4,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-156","chapter","type-chapter","status-publish","hentry"],"part":149,"_links":{"self":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/pressbooks\/v2\/chapters\/156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":7,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/pressbooks\/v2\/chapters\/156\/revisions"}],"predecessor-version":[{"id":799,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/pressbooks\/v2\/chapters\/156\/revisions\/799"}],"part":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/pressbooks\/v2\/parts\/149"}],"metadata":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/pressbooks\/v2\/chapters\/156\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/wp\/v2\/media?parent=156"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/pressbooks\/v2\/chapter-type?post=156"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/wp\/v2\/contributor?post=156"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/projectmanagement2ndedition\/wp-json\/wp\/v2\/license?post=156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}