{"id":600,"date":"2025-02-23T14:45:19","date_gmt":"2025-02-23T14:45:19","guid":{"rendered":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/?post_type=chapter&#038;p=600"},"modified":"2025-02-23T16:00:49","modified_gmt":"2025-02-23T16:00:49","slug":"15-6-technology-advancements-their-impact-on-the-field","status":"publish","type":"chapter","link":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/chapter\/15-6-technology-advancements-their-impact-on-the-field\/","title":{"rendered":"15.6 Technological Advancements &amp; The Future of the Field"},"content":{"raw":"<div style=\"font-weight: 400\">\r\n\r\nTechnology is reshaping how health and human services professionals deliver care, manage information, and reach underserved populations. While these advancements bring greater efficiency and expanded access to services, they also present challenges related to digital equity, data security, and ethical concerns.<span style=\"font-size: 14pt\">\u00a0\u00a0<\/span>\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n\r\n<em>Telehealth: Expanding Access to Care<\/em><span style=\"font-size: 14pt\">\u00a0\u00a0<\/span>\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n\r\nOne of the most transformative developments in health and human services is telehealth, which allows patients to consult with healthcare providers remotely. The COVID-19 pandemic accelerated its adoption, making virtual medical visits, mental health counseling, and chronic disease management more common. Telehealth has:\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"67\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Increased convenience by eliminating travel time and reducing wait times for patients.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"67\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">Expanded access for people in rural areas, underserved communities, and those with mobility challenges.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"67\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">Enabled continuous monitoring of patients with chronic illnesses through wearable devices that track vital signs and provide real-time data to providers.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n\r\nHowever, telehealth is not equally accessible to all populations. Many low-income individuals and older adults face barriers such as lack of internet access, digital literacy challenges, or difficulty navigating telehealth platforms. Health and human services professionals must ensure that technology-driven care does not worsen existing health disparities.<span style=\"font-size: 14pt\">\u00a0\u00a0<\/span>\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n\r\n<em>Electronic Health Records<\/em><span style=\"font-size: 14pt\">\u00a0\u00a0<\/span>\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n\r\nElectronic Health Records (EHRs) have changed how patient data is stored, shared, and used. EHRs allow healthcare providers to access patient histories, coordinate care, and improve treatment accuracy. Benefits include:\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Faster and more coordinated care, as providers can access up-to-date medical records.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">Reduced paperwork and streamlined administrative tasks for healthcare professionals.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">Better data tracking, which helps identify trends in public health and patient outcomes.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n\r\nHowever, data privacy and cybersecurity have become major concerns. Digital health records must be protected against hacking and unauthorized access, requiring professionals to stay informed about cybersecurity best practices and data protection laws. <span style=\"font-size: 14pt\">\u00a0\u00a0<\/span>\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n\r\n<em>Artificial Intelligence (AI) and Predictive Analytics<\/em>\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n\r\nAI and machine learning are becoming more common in health and human services, with applications such as:\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"69\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Disease diagnosis and treatment recommendations based on large-scale medical data.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"69\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">Predictive analytics, which helps public health officials identify communities at higher risk for opioid addiction, infectious disease outbreaks, or mental health crises.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"69\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">Chatbots and virtual assistants that provide basic health information, schedule appointments, and assist with patient follow-ups.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n\r\nWhile AI has the potential to improve efficiency and accuracy, it also raises ethical concerns:\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"70\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Bias in AI algorithms \u2013 AI models trained on incomplete or biased data may lead to disparities in diagnosis and treatment recommendations, particularly for racial and ethnic minorities.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"70\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">Over-reliance on technology \u2013 While AI can support decision-making, human judgment remains essential in complex cases.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"70\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">Data privacy risks \u2013 Increased use of AI means more patient data is being analyzed and stored, requiring stronger safeguards to protect sensitive information.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n<div class=\"textbox\">\r\n\r\n<em>Watch the Cleveland Clinic CEO talk about their use of AI: <\/em>\r\n\r\nYouTube URL: <a href=\"https:\/\/www.youtube.com\/watch?v=5lUSEBc6vbo\" target=\"_blank\" rel=\"noopener\">https:\/\/www.youtube.com\/watch?v=5lUSEBc6vbo<\/a>\r\n\r\nDuration 7:32\r\n\r\n<\/div>\r\n<em>Future Considerations: Staying Ahead of Technological Change<\/em><span style=\"font-size: 14pt\">\u00a0\u00a0<\/span>\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n\r\nAs technology continues to evolve, health and human services professionals must remain adaptable and proactive. Ongoing education and training will be critical to ensuring that professionals can effectively use emerging tools while addressing ethical and equity concerns. Institutions must also invest in digital inclusion efforts, ensuring that all populations\u2014regardless of income, age, or technical ability\u2014can benefit from these advancements.<span style=\"font-size: 14pt\">\u00a0\u00a0<\/span>\r\n\r\n<\/div>\r\n<div style=\"font-weight: 400\">\r\n\r\nUltimately, while technology offers new solutions to longstanding challenges, its success in health and human services depends on responsible implementation, continuous learning, and a commitment to equitable access.\r\n\r\n<\/div>","rendered":"<div style=\"font-weight: 400\">\n<p>Technology is reshaping how health and human services professionals deliver care, manage information, and reach underserved populations. While these advancements bring greater efficiency and expanded access to services, they also present challenges related to digital equity, data security, and ethical concerns.<span style=\"font-size: 14pt\">\u00a0\u00a0<\/span><\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<p><em>Telehealth: Expanding Access to Care<\/em><span style=\"font-size: 14pt\">\u00a0\u00a0<\/span><\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<p>One of the most transformative developments in health and human services is telehealth, which allows patients to consult with healthcare providers remotely. The COVID-19 pandemic accelerated its adoption, making virtual medical visits, mental health counseling, and chronic disease management more common. Telehealth has:<\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"67\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Increased convenience by eliminating travel time and reducing wait times for patients.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"67\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">Expanded access for people in rural areas, underserved communities, and those with mobility challenges.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"67\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">Enabled continuous monitoring of patients with chronic illnesses through wearable devices that track vital signs and provide real-time data to providers.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<p>However, telehealth is not equally accessible to all populations. Many low-income individuals and older adults face barriers such as lack of internet access, digital literacy challenges, or difficulty navigating telehealth platforms. Health and human services professionals must ensure that technology-driven care does not worsen existing health disparities.<span style=\"font-size: 14pt\">\u00a0\u00a0<\/span><\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<p><em>Electronic Health Records<\/em><span style=\"font-size: 14pt\">\u00a0\u00a0<\/span><\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<p>Electronic Health Records (EHRs) have changed how patient data is stored, shared, and used. EHRs allow healthcare providers to access patient histories, coordinate care, and improve treatment accuracy. Benefits include:<\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Faster and more coordinated care, as providers can access up-to-date medical records.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">Reduced paperwork and streamlined administrative tasks for healthcare professionals.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">Better data tracking, which helps identify trends in public health and patient outcomes.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<p>However, data privacy and cybersecurity have become major concerns. Digital health records must be protected against hacking and unauthorized access, requiring professionals to stay informed about cybersecurity best practices and data protection laws. <span style=\"font-size: 14pt\">\u00a0\u00a0<\/span><\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<p><em>Artificial Intelligence (AI) and Predictive Analytics<\/em><\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<p>AI and machine learning are becoming more common in health and human services, with applications such as:<\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"69\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Disease diagnosis and treatment recommendations based on large-scale medical data.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"69\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">Predictive analytics, which helps public health officials identify communities at higher risk for opioid addiction, infectious disease outbreaks, or mental health crises.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"69\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">Chatbots and virtual assistants that provide basic health information, schedule appointments, and assist with patient follow-ups.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<p>While AI has the potential to improve efficiency and accuracy, it also raises ethical concerns:<\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"70\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Bias in AI algorithms \u2013 AI models trained on incomplete or biased data may lead to disparities in diagnosis and treatment recommendations, particularly for racial and ethnic minorities.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"70\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">Over-reliance on technology \u2013 While AI can support decision-making, human judgment remains essential in complex cases.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<ul>\n<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"70\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">Data privacy risks \u2013 Increased use of AI means more patient data is being analyzed and stored, requiring stronger safeguards to protect sensitive information.<\/li>\n<\/ul>\n<\/div>\n<div style=\"font-weight: 400\">\n<div class=\"textbox\">\n<p><em>Watch the Cleveland Clinic CEO talk about their use of AI: <\/em><\/p>\n<p>YouTube URL: <a href=\"https:\/\/www.youtube.com\/watch?v=5lUSEBc6vbo\" target=\"_blank\" rel=\"noopener\">https:\/\/www.youtube.com\/watch?v=5lUSEBc6vbo<\/a><\/p>\n<p>Duration 7:32<\/p>\n<\/div>\n<p><em>Future Considerations: Staying Ahead of Technological Change<\/em><span style=\"font-size: 14pt\">\u00a0\u00a0<\/span><\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<p>As technology continues to evolve, health and human services professionals must remain adaptable and proactive. Ongoing education and training will be critical to ensuring that professionals can effectively use emerging tools while addressing ethical and equity concerns. Institutions must also invest in digital inclusion efforts, ensuring that all populations\u2014regardless of income, age, or technical ability\u2014can benefit from these advancements.<span style=\"font-size: 14pt\">\u00a0\u00a0<\/span><\/p>\n<\/div>\n<div style=\"font-weight: 400\">\n<p>Ultimately, while technology offers new solutions to longstanding challenges, its success in health and human services depends on responsible implementation, continuous learning, and a commitment to equitable access.<\/p>\n<\/div>\n","protected":false},"author":406,"menu_order":6,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-600","chapter","type-chapter","status-publish","hentry"],"part":581,"_links":{"self":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/pressbooks\/v2\/chapters\/600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/wp\/v2\/users\/406"}],"version-history":[{"count":5,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/pressbooks\/v2\/chapters\/600\/revisions"}],"predecessor-version":[{"id":613,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/pressbooks\/v2\/chapters\/600\/revisions\/613"}],"part":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/pressbooks\/v2\/parts\/581"}],"metadata":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/pressbooks\/v2\/chapters\/600\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/wp\/v2\/media?parent=600"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/pressbooks\/v2\/chapter-type?post=600"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/wp\/v2\/contributor?post=600"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.ulib.csuohio.edu\/publicservicecareers\/wp-json\/wp\/v2\/license?post=600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}