Chapter 6. Communication Management, Leadership, and Project Team Management

6.10 Exercises

Added in August 2023.

Exercise 1:

Case Study: Project Leadership and Conflict Management at TechSolutions Inc.

TechSolutions Inc. is a fictional leading technology company known for its innovative products and exceptional project management strategies. Recently, they embarked on a new project to develop a state-of-the-art software application. Sarah, an experienced project manager, was chosen to lead the project due to her outstanding leadership skills and technical expertise.

During the project’s initial phase, Sarah emphasized the importance of clear communication within the team. She often quoted statistics, noting that project managers, as leaders, spend about 90% of their time communicating with team members and stakeholders. She believed in a collaborative approach, aligning with the PMBOK Guide 6th Edition’s recommendation to balance technical project management and leadership skills.

However, as the project progressed, challenges arose. Two senior developers, Jake and Mia, had disagreements over the software’s architectural design. Jake believed in a modular approach, while Mia argued for an integrated system. The conflict intensified, causing delays and disrupting the team’s harmony.

Sarah, recognizing the importance of conflict management, decided to intervene. She was aware of the Thomas-Kilmann Conflict Mode Instrument (TKI) and decided to use its principles to address the situation. Sarah organized a meeting with Jake and Mia to discuss their concerns.

During the meeting, Sarah encouraged both Jake and Mia to express their perspectives. She emphasized the importance of both assertiveness in communicating individual concerns and cooperativeness in understanding the other person’s viewpoint. After a detailed discussion and exploration of both architectural approaches, Sarah facilitated a compromise. The team would adopt a hybrid model, incorporating elements from both modular and integrated systems.

The solution not only resolved the conflict but also led to an innovative software design that had the potential to revolutionize the market. Sarah’s leadership and conflict management skills played a pivotal role in turning a potentially destructive conflict into an opportunity for creativity and innovation.


  1. What leadership quality did Sarah emphasize during the initial phase of the project?
  2. What was the primary cause of conflict between Jake and Mia?
  3. Which conflict management model did Sarah employ to address the disagreement?
  4. What solution was derived to resolve the conflict between Jake and Mia?
  5. How did Sarah’s leadership and conflict management skills contribute to the project’s success?


Exercise 2:

Case Study: Leadership Styles at NovaTech

NovaTech, a fictional global technology firm, was embarking on a significant venture: developing a groundbreaking Artificial Intelligence (AI) solution for healthcare diagnostics. Given the project’s complexity and high stakes, the company’s senior leadership team was contemplating the optimal leadership approach to ensure success.

Anna, a seasoned project manager at NovaTech, was recognized for her collaborative leadership approach. Drawing inspiration from various leadership theories, she believed that certain situations required leaders to be visionaries or pathfinders, emphasizing innovation and forward-thinking. This leadership style was characterized by fostering a collaborative environment, involving her team in brainstorming sessions, and promoting individual creativity.

Conversely, Brian, another contender for the project leadership role, was known for a more structured approach. He believed in clear goals, regular feedback, and a reward system based on accomplishments. Brian’s approach was akin to leaders who emphasize problem-solving and implementation, ensuring tasks are executed efficiently.

Recognizing the project’s initial phase’s innovative requirements, the management believed Anna’s visionary approach would be more beneficial. Once the project was underway, Anna promoted open communication, emphasizing feedback and continuous improvements. She also leaned heavily into a servant leadership style, prioritizing team and stakeholder relationships, community building, and collaboration.

However, as the project transitioned to its execution phase, the team faced challenges, including disagreements over technical aspects. Recognizing the need for a more structured approach, Anna adopted a goal-oriented leadership style, setting clear targets and expectations for her team.

The project’s multifaceted nature meant dealing with a variety of stakeholders, each with unique expectations. Anna adeptly managed these relationships by blending various leadership styles, ensuring she communicated effectively, kept stakeholders informed, and addressed their concerns promptly.

As the project neared completion, Anna reverted to her collaborative approach, encouraging team members to provide insights and feedback. This ensured the final product was not only technically robust but also holistic, encompassing diverse perspectives.

The project’s resounding success was not solely due to the team’s technical expertise but also Anna’s adaptive leadership. Her ability to fluidly transition between leadership styles, catering to the project’s evolving needs, was instrumental in navigating challenges and driving the project to success.


  1. What leadership approach did Anna primarily adopt during the project’s early phase, and why was this approach deemed suitable?
  2. How did Anna address the team’s disagreements and delays during the project’s execution phase?
  3. Outline Anna’s strategy for managing the diverse group of stakeholders involved in the project.
  4. How did Anna’s adaptive leadership style correlate with the idea that leaders should adjust their approach based on situational needs?
  5. How do you believe Anna’s flexible leadership approach contributed to the overall success of the project?


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Project Management by Abdullah Oguz is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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